Shipping Policy

Last Updated: August 15, 2026

Thank you for supporting the Puroresu Project Shop. Many of our products are made to order, meaning your item is produced specifically for you after your order is placed.

Please review the following information regarding production, shipping, and delivery.

Processing & Production Times

Because our products are made to order, please allow time for your order to be produced before it ships.

Most orders are typically produced within 2–5 business days. Production times may vary depending on the product, order volume, availability, holidays, and fulfillment location.

Production time is separate from shipping time.

Shipping Times

Estimated shipping times are displayed at checkout when available and vary depending on your location, selected shipping method, and fulfillment location.

Once your order has been produced and shipped, you will receive tracking information when tracking is available.

Please note that all delivery dates are estimates and are not guaranteed.

Shipping Rates

Shipping costs are calculated and displayed at checkout based on your order, shipping destination, and available shipping method.

Any applicable shipping charges will be shown before you complete your purchase.

Tracking Your Order

When tracking is available, you will receive a shipping confirmation with your tracking information after your order has been dispatched.

Please allow time for the carrier to update tracking information after your shipping confirmation is sent.

Multiple Shipments

Some products may be produced at different fulfillment locations.

As a result, items from the same order may occasionally ship separately and arrive in multiple packages. If this happens, you may receive separate tracking information for each shipment.

There is no need to be concerned if one part of your order arrives before another.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your shipping information carefully before submitting your order.

If you notice an error after placing your order, contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered production or been shipped.

If an order cannot be delivered because an incorrect or incomplete address was provided, additional production or shipping charges may apply to have the order reproduced or reshipped.

Lost or Delayed Packages

Occasional carrier delays can occur due to weather, holidays, customs, high shipping volumes, or other circumstances outside our reasonable control.

If your tracking information has not updated for an extended period or you believe your package has been lost in transit, please contact us so we can investigate the shipment.

If a package is confirmed to have been lost in transit, we will work with our fulfillment partner to determine the appropriate replacement or resolution.

Packages Marked as Delivered

If tracking shows that your package was delivered but you cannot locate it, please first:

• Check around your delivery location

• Check with other members of your household

• Check with neighbors, building management, or your front desk when applicable

• Contact the shipping carrier for additional delivery information

If you are still unable to locate your package, please contact us and we will assist where possible.

Packages confirmed as delivered by the carrier are handled on a case-by-case basis and are not automatically eligible for replacement or refund.

International Shipping

The Puroresu Project Shop may offer international shipping to select destinations.

International delivery times vary depending on the destination, fulfillment location, carrier, and customs processing.

International customers may be responsible for customs duties, import taxes, VAT, handling charges, or other fees imposed by their country unless otherwise indicated at checkout.

These charges are determined by local authorities and are outside our control.

Customs Delays

International orders may experience delays during customs processing.

Puroresu Project is not responsible for delays caused by customs authorities or other government agencies.

Customers are responsible for ensuring that products ordered from our shop can legally be imported into their destination country.

Order Changes & Cancellations

Because products may enter production shortly after an order is placed, we cannot guarantee changes or cancellations.

If you need to modify or cancel an order, please contact us as soon as possible.

Once an order has entered production or shipped, changes may no longer be possible.

Questions About Your Shipment

If you have questions or concerns about your Puroresu Project Shop order, please contact us through the contact information provided on our shop.

Please include your order number when contacting us so we can assist you as quickly as possible.

Thank you for supporting the Puroresu Project Shop.