Refund policy

Refund & Return Policy

Because our products are made to order specifically for each customer, we do not accept returns or exchanges due to a change of mind, incorrect size selection, color preference, or other customer ordering errors.

Please review product descriptions and sizing information carefully before placing your order.

Damaged, Defective, or Incorrect Items

We want you to be happy with your order. If your item arrives damaged, defective, misprinted, or you receive the wrong item, please contact us within 30 days of delivery.

When contacting us, please include:

  • Your order number

  • A description of the issue

  • Clear photos showing the item and the problem

Once the issue has been reviewed and approved, we will arrange a replacement or refund at no additional cost to you.

You do not need to return a damaged, defective, or incorrectly produced item unless we specifically request it.

Returns & Exchanges

Since each product is produced on demand, we are unable to accept returns or exchanges for:

  • Ordering the wrong size

  • Choosing the wrong color or product variation

  • Change of mind

  • Personal preference regarding fit or style

  • Accidental orders

We strongly recommend reviewing the sizing information provided on each product page before ordering.

Order Cancellations & Changes

Orders enter production shortly after they are placed. If you need to cancel or change an order, please contact us as soon as possible.

We cannot guarantee that an order can be changed or canceled once it has entered production.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If an order cannot be delivered because an incorrect or incomplete address was provided, we cannot guarantee a free replacement or refund. Additional shipping or production costs may apply if the order needs to be reproduced or reshipped.

Lost or Missing Packages

If your tracking information shows an unusual delay or you believe your package has been lost in transit, please contact us so we can investigate the shipment.

If a package is confirmed to have been lost in transit, we will work with our fulfillment partner to determine the appropriate replacement or refund.

Packages marked as delivered by the shipping carrier are handled on a case-by-case basis.

Refunds

If a refund is approved, it will be issued to your original payment method. Please allow additional processing time for your bank or payment provider to post the refund to your account.

Original shipping charges are generally non-refundable unless the refund is the result of a damaged, defective, incorrect, or lost order.

Contact Us

If you experience an issue with your order, please contact us through the contact information provided on our website. Include your order number and any relevant photos so we can assist you as quickly as possible.

By placing an order with us, you acknowledge that our products are made to order and agree to this Refund & Return Policy.